We want you to be confident in your purchase and gladly answer any of your questions. Check out our list of most commonly asked questions, and if yours isn’t among them, feel free to email us at any time.

Do you have stock cookies or are all of them customized?
For those last-minute orders, we offer fully printed rounds available directly online.  All other cookies are made to order according to the customer’s specifications. You choose the color, shape, design, optional text, or simply give us a picture/sample to replicate, and we create the precise cookie for you. Custom shapes are available.

What is tiered pricing for hand-decorated cookies?

Tiered pricing reflects the level of detail, colours, techniques, and time involved in decorating your cookies. This allows you to choose a style that fits both your vision and your budget, while ensuring transparency in pricing. There are three tiers available for hand-decorated cookies. Full details and pricing can be found on our Pricing page in the main menu.  

Which flavors do the cookies come in?
At the moment, we offer Vanilla and Strawberry flavours. But we are preparing the recipe for the Chocolate flavour too, stay tuned!

Any particular dietary guidelines?
We pride ourselves on using premium-quality ingredients. 

How much advance notice do you need for an order?
Generally, we require five to seven business days to bake the cookies from our collection or for custom orders. During the busy holiday months, the notice needs to be longer, being at least three to four weeks. December is fully dedicated to Christmas, and no custom orders are taken.

In case the order is required urgently, the rush fee of 15% will apply. Corporate orders require at least 7-10 business days’ notice.

Can you create cookies featuring copyrighted or trademarked characters?
Due to copyright and trademark restrictions, we cannot produce exact replicas of protected characters, logos, or designs from any company. However, we’re always happy to create inspired, stylistically similar designs that capture the theme without reproducing the original artwork.

How long after purchase can I expect the cookies to remain fresh?
Our cookies have a shelf life of three weeks, as long as they’re stored at room temperature either in their original packaging or in an airtight container. Once opened, consume within 3 days.

Do you have a minimum order?
Yes, the minimum order is 12 cookies (one dozen). 

Do your cookies come in different sizes?
Yes! The size for the majority of hand-decorated cookies is approximately 3.5-4.5 inches (depending on the shape). Smaller sizes are available, depending on the design required. Printed cookies are available in 4 sizes. 

 I have an image of someone else’s cookies. Can you copy it?
For legal and ethical reasons, we’re unable to create an exact copy of another decorator’s work. However, we’re more than happy to use your image as inspiration and design something in a similar style that’s uniquely ours.

Can my minimum order of 10 cookies all be different designs?

A minimum order of 10 completely different designs isn’t feasible from a production and cost standpoint. However, having 3–4 different designs within the same order is absolutely fine. Please note that the more unique designs and colours involved, the higher the price may be.

I’m a professional event planner. Do you offer discounts?
Yes, we have special policies for wholesale, large-volume customers. Contact us for details. Please note that large orders require more notice time, at least 10 business days, but preferably a few weeks.

Tell me about your packaging.
Our cookies are all individually wrapped. Each cookie comes in its own clear cellophane bag, which is sealed for freshness. If you require a extra touch, i.e. a ribbon, this can be made available for an extra cost. 

What’s your shipping policy?
For Dublin city orders there are three methods: local pick up in D1, postage with AnPost Standard with 1-3 business days delivery (for orders up to €100.00), and AnPost Express 1-2 business days delivery. Please note, AnPost do not deliver on Saturdays or Sundays. The rest of Ireland (including The North) can avail of AnPost (up to €100.00) or AnPost Express postage. We are not responsible for shipping delays, damages, or lost packages once your order has been handed over to the shipping carrier.
Note: Delivery times are estimates. We are not responsible for delays caused by couriers.

What is your cancellation policy?

The process of making your custom edible work of art starts at least 5 days in advance. We are in high demand, and reserve your spot in our schedule as we sell out weeks in advance. It is for these reasons your custom cookies order is unable to be canceled or rescheduled within 3 days of its due date. Cancellation between 3 and 5 days of its due date will be refunded at the 50% rate.

Which methods of payment do you accept?
We accept all major credit cards (Mastercard, Visa, Amex) and Paypal. We only operate on full upfront payment. 

Are you a registered business?
Yes, we are fully registered and inspected by all required authorities, including HSE. The HSE premises reference number is 100434. 

What are the allergens?
The allergens are Gluten (wheat flour), Dairy (butter), and Eggs. We work in a nut-free kitchen!