Shipping and Delivery Policy
Cookie Spot products are handcrafted fresh & made to order, so same day shipping is not available.
We currently ship within Ireland. We also offer local pickup at no cost to you in Dublin 1. Please reach out to receive more details regarding the exact pick-up address.
Due to the COVID-19 pandemic, some shipping orders might experience delays. We do not take responsibility for these delays after the package has been dropped off to the courier. We thank you in advance for your patience and support!
We ship via AnPost or DPD courier post. Cookies with no shipping delays will arrive within 1-3 business days Nationwide and stay fresh for up 5 days after opening the airtight packaging or up to two weeks unopened. Allergen information is included in the package.
Cookie Spot is not responsible for delays due to weather, mechanical error, strikes, natural disasters, terrorism safety control, or inaccurate shipping information and theft at customers’ locations after delivery.
- All cookies are packed with utmost love and care. Cookiespot cannot control how the courier service handles your package once it leaves the kitchen. The cookies are quite delicate. Damage cause during transit is out of our control, and therefore, damages caused during transit/shipping will not be given a refund.
- Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. Once a package has been sent for delivery, the address cannot be altered.
There are no returns, modifications, or cancellations allowed on any orders once it has shipped.
When placing your order
For Nationwide orders: AnPost shipping goes out Monday to Wednesday to reach you the same week. For the short notice orders, GLS the next business day delivery will be used.
- For local pick-up orders: Pick-up is in Dublin-1 area from Monday to Saturday only. The exact pick-up time and address will be provided to you with the order confirmation email if you choose local pick-up as a shipping option.
Custom orders need to be placed at least 7 days in advance. During the holiday season the notice might need to be longer, please reach out to us for the availability. Please let us know when you need it by typing your occasion date and desirable delivery date in the comment box.
Disclaimer: After the package is dropped off to the courier, we will send a tracking number. Please keep an eye out for your package. We will not take responsibility for any packages that have been marked as delivered, but have not been received. Make sure you are home or have a place for the package to be left in a secure location. We want to make sure you enjoy your cookies as soon as possible!